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FAQ

Everything you need to know about our emblems. Quick clarity on our products, process, and policies.
Getting started
Design File format
Thread colours
Heatpress instructions
Popular products
Backing options
Sample books
Spec samples
Material options
Standard Locations
Decoration method
How do I start?
Start by creating an account to place online orders by yourself, or fill out a quote request form outline all the details of your project and submit it to orders@savageemblems.com
Our most popular products include DigiPrint (sublimated emblems), Silicone Transfers, Digi3D, and laser etched leather. However we offer much more than that, please refer to our Emblems, Transfers, and Clip Labels pages to get a better understanding of what we produce.
Vector files only (.AI, .EPS, .PDF). High-resolution .PNG or .JPG files are accepted for embroidered patches only. Upload your artwork during checkout or include it with your quote request form.
Yes! Savage Emblems offers professional patch application on caps, tuques, beanies, hoodies, and more, delivering precise, secure, retail-ready results while streamlining production for distributors.
Spacing around the artwork for satin border/without satin border?
Allow 7mm spacing from your artwork to ensure the border does not interfere with the design.
Vector files only (.AI, .EPS, .PDF). High-resolution .PNG or .JPG files are accepted for embroidered patches only.
Yes. PMS color matching is available for an additional fee.
Minimum stroke thickness varies by product type. Submit your design for specific guidelines.
Upload your artwork during checkout or include it with your quote request form.
Product suitability depends on detail, texture, and finish. Submit your artwork and we’ll recommend the best option.
Allow 7mm spacing from your artwork to ensure stitching does not interfere with the design.
What is the minimum emblem size?
Minimum size is 2 square inches. Detailed designs may not translate well on smaller patches.

Our standard satin border is 3.5mm thick. If a different thickness is required, please specify when ordering.

A satin border follows the exact contour of your design, making it ideal for custom shapes and detailed outlines.
A merrow border is a thicker, rounded edge best suited for simple shapes like circles, squares, and ovals.
  • Heat seal – for garment application
  • Peel and stick – for hard goods
  • Velcro – for removable applications
Refer to our Heat Press Instructions page for detailed application guidelines.
How do I apply for net terms?
Submit the Net Terms Form to accounts@savageemblems.com
Yes. Payments are encrypted and securely processed.
Visa, Mastercard, Amex, Discover, PayPal, Apple Pay, Google Pay, ACH/Wire (approved accounts).
At checkout. Net terms are invoiced.
One per order.
Not directly. Check with PayPal or your card provider.
Do I need trademark design and logo ownership?
You must have the legal rights or permission to reproduce any design submitted.
All custom orders are final sale. If there is a production error on our end, we will correct it.
Embroidery files are not released unless otherwise agreed to in writing.
Our minimum order quantity is 24 pieces.
Orders may be changed or canceled before production begins. Canceled orders will still be charged applicable setup fees.
Yes. Approval includes a digital proof and a pre-production sample before full production begins.
  • 1–2 business days: Digital proof
  • 1–3 business days: Pre-production sample (after proof approval)
  • 3–10 business days: Full production (under 750 pieces)
    Timelines may vary based on quantity and application.
We generally require a 24-piece minimum. Contact us to discuss special requests.
No. We only apply patches produced by us.
Yes. Services are available depending on the scope of the project. Please contact us for evaluation.
Yes. Polybagging is available upon request.
We offer in-person or online product knowledge sessions. Sample books (with descriptions of each patch type) are available in both physical and digital formats. Inquire for meetings by emailing info@savageemblems.com
Yes. Physical samples can be provided and are subject to shipping costs.
Do I need an account to place an order?
No. You can check out as a guest, but creating an account is recommended.
An account lets you track orders, save information for faster checkout, and view order history.
Click “Create Account” on our website and complete the registration form.
Select your product, upload your design, choose your specifications, and complete checkout.
Log into your account to view current and past order statuses.
Yes. You can update your account information anytime after logging in.
Yes. We use secure systems and industry-standard safeguards to protect your information.
Yes. You will receive order confirmations, approval emails, status updates, and important account notifications. You may also opt in to receive promotional e-blasts with discount codes.
How do I send apparel to be decorated?
Contact us for shipping instructions before sending garments. Clearly include your PO number or invoice number and job name in the “Attention To” section on the outside of the package. If that is not possible, label the box clearly with this information.
We ship via FedEx, UPS, and Canada Post. We can also ship on your account if required.
All orders ship from our production facility in Mississauga, Ontario.
We ship domestically and internationally.
No. Duties and taxes are the responsibility of the recipient.
Yes. Please specify express shipping when placing your order.
Shipping times depend on the carrier and destination. Orders can be tracked using the tracking number provided.
Yes. Tracking details are emailed once your order ships.
Address changes must be requested before the order ships. Changes cannot be guaranteed after processing.
We strive to use minimal packaging and ship items compactly without damage. Please avoid requesting individual polybagging when possible to help reduce environmental impact.

Common Mistakes to Avoid

Submitting Non-Vector Files
Raster files (.PNG, .JPG) are not suitable for most patch types. Always provide vector files unless ordering embroidered patches.
Extremely Thin Lines
Lines that are too thin may not reproduce cleanly. Ensure adequate stroke thickness for durability and clarity.
Insufficient Sew Margin
Failing to allow 7mm spacing for sew-on applications can cause stitching to overlap your artwork.
Overly Complex Detail
Very fine details, small text, or gradients may not translate well to certain patch types. Simpler designs often produce stronger results.
Incorrect Sizing
Artwork should be submitted at the intended production size to ensure proper scaling and detail retention.
Fonts Not Outlined
All fonts must be converted to outlines before submission to prevent font substitution issues.

Do you have more questions for us?

We’ll answer all your questions.